Privacy Policy

1. Introduction

1.1 nustargame.cpm is committed to protecting the privacy and personal data of all users of its platform. We recognize that the trust you place in us when you share your personal information is something we must earn and maintain through responsible data practices.

1.2 This Policy applies to all personal data collected through the nustargame.cpm website, mobile platform, customer support channels, and any other touchpoints through which you interact with us. It covers data collected from registered players, prospective players, and visitors to the platform.

1.3 This Policy is intended to comply with the requirements of the Data Privacy Act of the Philippines (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, we also observe the principles of the PAGCOR regulatory framework as they relate to player data.

1.4 This Policy should be read alongside the nustargame.cpm Terms & Conditions, which govern your use of the platform generally.

2. Data Controller

2.1 For the purposes of the Data Privacy Act of the Philippines, nustargame.cpm acts as the personal information controller (PIC) in respect of the personal data it collects and processes about you.

2.2 Data Protection Officer (DPO). nustargame.cpm has appointed a Data Protection Officer responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the DPO at: [email protected]

2.3 If you have any questions, concerns, or requests relating to the processing of your personal data, you are encouraged to contact the DPO in the first instance before escalating to the National Privacy Commission.

3. Personal Data We Collect

3.1 nustargame.cpm collects the following categories of personal data:

3.2 nustargame.cpm does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive information is collected (e.g., government ID numbers), it is handled with heightened security measures.

3.3 You are not required to provide all requested data, but failure to provide certain information (particularly identity and financial data) may prevent us from opening or maintaining your account or processing transactions.

4. How We Collect Your Data

4.1 Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions.

4.2 Automatically — through cookies, web beacons, log files, and similar tracking technologies when you access and navigate the nustargame.cpm platform. This includes your IP address, device identifiers, and browsing behavior on the platform.

4.3 From third parties — including identity verification service providers, payment processors (e.g., GCash, PayMaya, Philippine banks), fraud detection services, and regulatory authorities where required by law.

4.4 From publicly available sources — such as public records or databases, where necessary for compliance with anti-money laundering obligations or to verify information you have provided.

5. How We Use Your Personal Data

5.1 nustargame.cpm uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your player account, including verifying your identity and age (21+) as required by PAGCOR regulations.
• Service delivery: To provide access to games, process deposits and withdrawals in Philippine Peso (PHP), and deliver customer support.
• Legal and regulatory compliance: To comply with the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), PAGCOR licensing requirements, and other applicable Philippine laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: To monitor player behavior for signs of problem gambling and to implement responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of nustargame.cpm.
• Marketing communications: To send you promotional offers, bonuses, and platform updates — but only where you have provided consent or where we have a legitimate interest, and always with an easy opt-out mechanism.

5.2 nustargame.cpm will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

6.1 Under the Data Privacy Act of the Philippines, nustargame.cpm processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your account and deliver gaming services).
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR requirements, and tax obligations.
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — particularly for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

7.1 nustargame.cpm does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya/Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and other approved Philippine payment service providers, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist us in verifying your identity and age in compliance with regulatory requirements.
• Fraud detection and security services: Providers that help us detect and prevent fraudulent activity, cheating, and money laundering.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or court order.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on our behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal, compliance, or financial purposes.

7.2 All third parties with whom nustargame.cpm shares personal data are required to handle that data in accordance with applicable privacy laws and our data processing standards. We do not permit third parties to use your data for their own marketing purposes.

8. Cookies & Tracking Technologies

8.1 nustargame.cpm uses cookies and similar technologies (web beacons, pixel tags, local storage) to operate the platform, remember your preferences, analyze usage, and support security functions.

8.2 The following types of cookies are used on the platform:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled as they are required for login sessions, security, and basic functionality.
• Performance and analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Functional cookies: Remember your preferences (e.g., language, display settings) to provide a more personalized experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

8.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the nustargame.cpm platform.

9. Data Retention

9.1 nustargame.cpm retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship, or longer if required by a regulatory authority.
• Support communications: Retained for up to three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

9.2 Upon expiry of the applicable retention period, personal data will be securely deleted, destroyed, or anonymized in accordance with our data disposal procedures.

10. Data Security

10.1 nustargame.cpm implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting data access to authorized personnel on a need-to-know basis;
• Regular security assessments and penetration testing of the platform;
• Multi-factor authentication for administrative access to systems containing personal data;
• Staff training on data privacy and security obligations.

10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nustargame.cpm will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with the Data Privacy Act.

10.3 While we take all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorized access to your account.

11. Your Data Privacy Rights

11.1 Under the Data Privacy Act of the Philippines, you have the following rights in relation to your personal data held by nustargame.cpm:

• Right to be informed: The right to know whether we hold personal data about you and to receive information about how it is processed.
• Right of access: The right to obtain a copy of the personal data we hold about you.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

11.2 To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. We may need to verify your identity before processing your request.

11.3 Please note that certain rights are subject to limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain for AML or regulatory compliance purposes.

12. Children's Privacy

12.1 The nustargame.cpm platform is strictly intended for persons aged twenty-one (21) years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.

12.2 If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage user will be returned, less any amounts already wagered, in accordance with our Terms & Conditions.

12.3 If you believe that a minor has registered on the nustargame.cpm platform, please contact us immediately at [email protected].

13. Cross-Border Data Transfers

13.1 nustargame.cpm primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or international KYC services), we ensure that such transfers are conducted in compliance with the Data Privacy Act and that appropriate safeguards are in place.

13.2 Appropriate safeguards for cross-border transfers may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries that have been assessed as providing an adequate level of data protection.

13.3 You may request information about the safeguards applicable to any cross-border transfer of your personal data by contacting our Data Protection Officer.

14. Updates to This Policy

14.1 nustargame.cpm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The "Last Updated" date at the top of this Policy will be revised accordingly.

14.2 Where changes are material, we will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the nustargame.cpm platform following notification of changes constitutes your acceptance of the updated Policy.

14.3 We encourage you to review this Policy periodically to stay informed about how nustargame.cpm protects your personal data.

15. Contact Us

15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by nustargame.cpm, please contact our Data Protection Officer:

15.2 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.